We have compiled some of the more common questions we are asked about our products and services. If you have a question that is not addressed here, please don’t hesitate to send us a note so we can answer the question and post it here for others to see.
Can I use an existing masonry chimney as the vent for my gas fireplace?
No. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We do have several brands and models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Northwest Energy Systems can help you pick the insert that best fits your needs.
How do I clean my glass?
It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass. 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. 4) For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. 5) Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6) After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.
- answer provided by Heat n Glo
What is the cost for having my gas furnace serviced?
$105.00 plus tax for your furnace only, unless you have enrolled in our Energy Savings Agreement Program which reduces the cost to $85.00 per year. Our Energy Savings Agreement benefits are: lower energy costs, longer lasting equipment, fewer repairs, improved capacity, priority customer, 24 hour emergency service, no overtime charge and 5% discount on all parts.
How often should I change my furnace filter?
Every 3-4 months. All homes are different so filters should be checked regularly.
